Frequently Asked Questions

Q: What makes Thévaa different?

Every Thévaa formula is built around turmeric, paired with skin-loving ingredients like aloe vera, shea butter, hyaluronic acid and vitamin C. Together they form one simple 4-step ritual for a natural, even-looking glow.

Q: Which product should I start with?

For the full glow, start with The Golden Ritual. Starting with one? Choose the serum for dullness, the soap for a deep daily cleanse, the mask for texture and the cream for hydration.

What makes Thévaa different?

Every Thévaa formula is built around turmeric, paired with skin-loving ingredients like aloe vera, shea butter, hyaluronic acid and vitamin C. Together they form one simple 4-step ritual for a natural, even-looking glow.

Which product should I start with?

For the full glow, start with The Golden Ritual. Starting with one? Choose the serum for dullness, the soap for a deep daily cleanse, the mask for texture and the cream for hydration.

In what order should I use the products?

Cleanse → Serum → Mask (2–3 times a week, right after cleansing) → Face Cream. In the morning, finish with sunscreen.

How often should I use the Turmeric Face Soap?

Morning and night. Work it into a creamy lather, massage for 30–60 seconds, then rinse with warm water.

Is Thévaa suitable for sensitive skin?

Our formulas are made for everyday use on all skin types. Because every skin is unique, we recommend a patch test on your inner arm 24 hours before first use and avoiding the eye area. Some formulas contain glycolic and salicylic acid, so wear sunscreen during the day.

When will I see results?

Every skin is different. Many people notice skin feels softer and fresher right away; a brighter, more even look builds with consistent daily use over several weeks.

How much is shipping and how long does it take?

Shipping options, prices and estimated delivery times are shown at checkout, before you pay.

How can I track my order?

Once your order ships, you'll receive an email with your tracking details. You can also follow your order from your account.

Can I buy Thévaa on TikTok Shop or Amazon?

Yes! Shop Thévaa right here, on our TikTok Shop or in our Amazon store.

What if my order arrives damaged or incorrect?

Contact us with your order number and a photo of the issue, and our team will help you as quickly as possible.

What is your return policy?

You can read our full return policy on the Refund policy page.